# Frequently Asked Questions Everything you need to know about Lifemap ## Getting Started **What is Lifemap?** Lifemap is a guided self-discovery app that helps you find clarity, define your purpose, and create an actionable plan for your life. Through 7 thoughtful levels, you'll explore your past, understand your present, and design your future. **How do I create an account?** You can sign up using your email address, Google account, or Apple ID. After completing a brief onboarding, you'll have full access to begin your journey. **Is Lifemap free?** Lifemap offers both free and premium tiers: - **Free:** Access to the first level and basic features - **Premium:** All 7 levels, AI Buddy chat, export functionality, and future features ## The Journey **How many levels are there?** There are **7 levels** in the Lifemap journey: 1. **Start** - Orient yourself to your current situation 2. **History** - Reflect on experiences that shaped you 3. **Typical Week** - Understand how you spend your time 4. **SWOT** - Assess your strengths, weaknesses, opportunities, and threats 5. **Vision** - Imagine your ideal future 6. **Choices** - Define your purpose and key outcomes 7. **Action Plan** - Create a roadmap to make it happen **Do I have to complete levels in order?** Yes. Lifemap is designed as a progressive journey where each level builds on insights from the previous ones. You must complete a level before moving to the next one. This ensures you have the foundation needed for deeper self-discovery. **How long does each level take?** Each level takes approximately **25-60 minutes**, but there's no rush! Lifemap is intentionally designed to be a **slow, reflective experience**. We encourage you to: - Take breaks between levels - Revisit previous levels anytime - Let insights settle before moving forward - Return to questions as your perspective evolves **Can I change my answers later?** Absolutely! Your journey is meant to evolve. You can revisit any completed level and update your answers as you gain new insights or as your life circumstances change. **Will there be more journeys in the future?** Yes! We're planning to add new specialized journeys in future updates. These may focus on specific life areas like career, relationships, creativity, and more. Stay tuned! ## Premium Features **What's included in Premium?** Premium members get access to: - ✅ All 7 journey levels - ✅ AI Buddy (Iko) - unlimited chat with your personal AI coach - ✅ Export your complete Lifemap - ✅ Priority access to new features and journeys **How does the AI Buddy work?** The AI Buddy (Iko) is your personal AI coach available exclusively to Premium users. You can: - Ask for motivation and encouragement - Get a summary of your journey progress - Discuss your goals and challenges - Receive personalized insights based on your answers Access the AI Buddy by tapping the **"Buddy"** tab in the app. **How do I export my Lifemap?** Export is available for Premium users. To export your complete journey: 1. Go to **Profile** (tab at bottom) 2. Tap **"Export"** or find it in Settings 3. Choose to share or save your Lifemap Your export includes all your answers, insights, and action plans in a beautifully formatted document. **How do I upgrade to Premium?** You can upgrade to Premium: - When prompted during your journey - By tapping **"Upgrade"** in your Profile/Account - Through the in-app subscription options Premium is available as a monthly or yearly subscription. **How do I cancel my subscription?** Subscriptions are managed through your device: - **iPhone/iPad:** Settings → Apple ID → Subscriptions → Lifemap Your access continues until the end of your current billing period. **Can I restore my purchase on a new device?** Yes! Go to **Profile** → **Account** → **Restore Purchases**. This will restore your Premium access if you have an active subscription. ## Privacy & Data **Is my data private?** Yes. Your journey answers and personal reflections are private and secure. We use industry-standard encryption and never sell your data. Read our full [Privacy Policy](/content/privacy/index.html) for details. **Can I delete my account?** Yes. You can delete your account and all associated data from **Profile** → **Settings** → **Delete Account**. This action is permanent and cannot be undone. **Does the AI Buddy store my conversations?** AI Buddy conversations are stored to provide continuity in your coaching experience. You can clear your chat history anytime from the Buddy screen. ## Troubleshooting **The app is running slowly. What should I do?** Try these steps: 1. Close and reopen the app 2. Check your internet connection 3. Update to the latest version from the App Store 4. Restart your device **I can't sign in with Google/Apple** Make sure you: - Have a stable internet connection - Are using the same account you originally signed up with - Have allowed Lifemap access in your device settings **My progress isn't saving** Lifemap requires an internet connection to save your progress. Check your connection and try again. If the problem persists, contact support. **I found a bug or have feedback** We'd love to hear from you! Contact us at [support@thelifemap.xyz](mailto:support@thelifemap.xyz) or use the **Report** button in the app (flag icon in the Buddy tab). ## Contact & Support **How do I contact support?** Email us at [support@thelifemap.xyz](mailto:support@thelifemap.xyz) - we typically respond within 24-48 hours. **Where can I learn more?** - Website: [thelifemap.xyz](/content/site-root.html) - Privacy Policy: [thelifemap.xyz/privacy](/content/privacy/index.html) - Terms of Service: [thelifemap.xyz/terms](/content/terms/index.html) Still have questions? [Contact Support](mailto:support@thelifemap.xyz)